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Frequently Asked Questions!
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Do you charge for parents to watch?
We do not charge admission for parents to watch their children during regular public skating sessions. We are glad that you are here!
However, we do have a few special events where everyone must pay to enter, whether skating or not.
If my friends are coming to skate,
do I need to pay if I'm only going to hang out with them?
Yes. Everyone entering must pay admission
(with the exception of parents watching their children). |
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Do you offer group rates?
Yes. If you are with an organized group, such as a school or church, and you have 25+ in your group, you can get a group rate during any public session (excluding special events). You must make a reservation and pay for a minimum of 25 admissions prior to the event.
Group rates will give each person $1.00 off the admission price and $2.00 off skates (quads or inlines).
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Do you offer birthday party Packages?
Yes. Click here to see our birthday party packages!
Are there any party packages which include food?
No. Pizzas and Hot Dogs are an a la carte item. However, you do receive a discount with your party package.
If I am bringing a few children that will not be skating,
do I have to pay for them?
Yes. All children entering the Golden Skate must pay to be admitted. If the children are sitting down in the party room, you must pay the party package price. If they will not be entering the party room, they may be admitted for the admission price only (not the party package price) whether they are skating or not.
Do I include parents on the guest list for my party?
Yes, if you would like to pay for them to skate. If you would not like to pay for parents, they may pay for themselves if they wish to skate. Parents who are not skating are free. |
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What size skates do you rent?
Quads: Toddler: size 6 - Adult: size 15
Inlines: Kids: size 10 - Adult: size 14
Can I bring my own skates?
Yes. All skates are welcome except the Fisher Price skates because their wheels will scratch our floor. Your skates must not be defective in any way or have dirty wheels. The Manager reserves the right to decide whether you can use your own skates.
Can I wear my Heelys?
No.
Do you sell skates and equipment?
Yes. Our Pro-shop is loaded with skates (new and used), stuffed animals, novelty toys, glow items, and other products. We'll be adding a listing of our sale items soon! If we do not have what you are looking for, we can order it for you. |
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What goes on at a regular public skating session?
Most sessions are set up with a variety of special skates such as speed skating and backwards skate and a variety of games such as the Lucky Numbers Game in which we offer prizes to the winner(s). We have a live DJ during the entire session to play music and perform the light shows.
If my child does not skate well, can I walk on the floor to assist him/her?
No. For safety reasons,
we only allow people with skates onto the skating floor.
Do you offer skating lessons?
Yes. We offer small group lessons every Saturday morning from 9:15 AM - 9:45 AM are lessons for children that are ten years old and younger. Also, every Saturday afternoon from 12:05 PM - 12:35 PM are lessons for anyone older than 10 years old. We do not take reservations for skating lessons. All you need to do is show up ten minutes early and $14.00 per person taking the lesson. This price includes the lesson, skate rental, and the public session immediately following the lesson time. Please see our Home Page for any Special Promotions related to skating lessons.
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What forms of payment do you accept?
Cash, Visa, MasterCard, and any Company Checks or School Checks if you are here with a group reservation. No personal checks.
Do you have an ATM?
No. |
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Can I rent the Golden Skate privately?
Yes. We do offer Private Events! Schools, Churches, Boys and Girl Scouts, and other civic organizations use our facility for skating parties and fundraisers. Private companies use our facility for employee appreciations, client appreciation, and networking. Others use it for private birthday parties, wedding anniversaries, Bar Mitzvah and Bat Mitzvah.
If you would like to schedule or have any questions about our Private Events, please call (925) 820-2520 Monday - Friday between the hours of 9:00 AM - 5:00 PM. |
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Do you sell food?
Yes. We have a full-service snack bar with delicious fresh pizzas, hot dogs, nachos, pretzels, candy, and drinks. For a full list of our snack bar menu and prices, click here: snack bar menu.
Can I bring in food from the outside?
No. There is no outside food or drinks are allowed in the building. The only exception is if you have a scheduled Birthday Party at the Golden Skate, you may bring a cake or cupcakes only which will be used inside the party room. Birthday parties that have not reserved a party package may not bring a cake or cupcakes, nor may they bring anything party oriented.
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Do you sell Gift Certificates?
Yes. They can be purchased anytime during our office hours (Monday - Friday from 9:00 AM - 5:00 PM) or during our skating sessions.
Do you offer donations?
Yes. You will need to write a letter and mail it to The Golden Skate (Attention: Donations Coordinator) 2701 Hooper Drive San ramon, CA 94583. Explain in the letter when the donation is needed and what it is for. We receive thousands of donation letters so it may take months before you receive anything in the mail. Donations are done outside the office and there is no way to follow up with them once the letter has been mailed. Our first priority is local schools. We do have very successful Fundraisers for schools. For more information, see Private Events above.
Can I use a laptop at The Golden Skate?
Yes. We have wireless internet. Enjoy our free WIFI.
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Do you take requests for songs?
Yes. Our DJ will make every effort to play your song. However, we can only take so many requests and some songs are not appropriate to play during a public skating session. If you do make a request, you must exit the skating rink floor and skate to the snack bar side of the DJ's booth to write down the song you would like on the Request Form.
What else can you do at The Golden Skate besides roller skate?
During our skating sessions, you may also play a variety of video games, including pin-ball and air hockey. All of the video games take quarters. We have a change machine located by the front entrance.
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If I skate at your facility and get hurt, will you pay for my medical care?
No. Everyone entering the Golden Skate, whether skating or not, assumes the risk of injury. Because of the normal risk of maintaining balance on skates and the probability of contact between skaters, accidents can and do happen. You must voluntarily assume the risk of injury when you skate. The purchaser or user of admission and/or skate rental ticket agrees and understands that roller skating can be a dangerous sport and assumes the risk of injury when skating. If you do not assume this risk, do not skate.
YOU MUST SKATE AT YOUR OWN RISK. |
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